A service request today means a long form, a black-box queue, and a back office stretched thin. ServiceOrbit flips it: a few words — typed, spoken or emailed — become a complete, policy-checked, routed support ticket. From intake to approval to fulfilment, with judgement kept where humans belong.
No setup — runs in your browser. No signup.
However your people ask — chat, voice or email — it’s one engine.
They never learn a new tool — they type, speak (voice talks back in real time), or forward an email, and the same assistant picks the right service and starts building. Watch it happen below.
Chat Voice · speech-to-speech Email
Watch a sentence become a complete request.
No forms. The assistant reads the ask, picks the right service, gathers only what’s missing, checks the policy, and drafts a routed ticket — live, while you watch. This is the actual demo that runs in your browser.
Maya · ServiceOrbit assistantlive
Late-hour lab access for my capstone, please
You’re undergrad, so this needs supervisor sign-off. Who’s your supervisor?
Dr. Nair, Mechanical
Checking the EHS prerequisite and building your request…
Request formingNeeds approval
Late-hour lab access
Requester · Hamad Al Nuaimi EHS training on file UG — supervisor sign-off required Routed · Dr. Nair → Lab Manager
That speed isn’t a demo trick. It’s the steady state.
Across live tenants, most requests reach a drafted ticket in under a minute, the majority are triaged without a human, and SLAs hold on a business-hours clock that pauses when the requester goes quiet.
Intake to draft
~40s
Auto-triaged
82%
SLA attainment
96%
Channels
3
One live moment. Eight orchestrated stages behind it.
The request you just watched form travels a governed path from intake to archive. AI handles the reading, grounding, parsing and evaluating; humans keep the deciding and approving. Every stage leaves a policy-grounded audit trail.
1AI
Converse & detect intent
2AI
Ground in policy
3AI
Parse documents
4AI
Evaluate eligibility
5Human
Decide & route
6Human
Approve
7AI
Fulfil & track SLA
8
Archive
AI runs it Human keeps judgement
Fast because it reads the real documents. Trusted because it shows its work.
It doesn’t guess. One engine across every channel, fields extracted and validated against your actual policy, SLA clocks kept honest, and approvers handed a recommendation with every field traced to its source.
Chat, voice & email
One engine behind every channel a requester already uses — identical behaviour and governance wherever the ask starts.
Reads the documents
Extracts and validates fields from uploads against your real policy — eligibility judged on facts, not guesses.
Explainable approvals
A clear recommendation with every field traced to its source rule — a decision approvers can defend.
Policy-grounded
Judged against your actual rules and exclusions, with the governing clause cited — never a generic assumption.
SLA-aware
Business-hours clocks that pause the moment the ball is in the requester's court, and resume when it's back.
Multi-tenant
One platform, re-skinned per organisation with its own catalogue, policies and branding — data fully isolated.
When the evidence checks out, it clears outrightEligible
Vehicle verified · Mulkiya Licence valid Routed to Transport Office
One platform, re-skinned for every regulated desk.
From Northgate University to banks, hospitals and government, the same multi-tenant engine runs each organisation’s own catalogue, policies and branding — with governance that holds up to an audit.
EducationBankingHealthcareGovernment
Stop filling in the form. Start describing what you need.
See a real request go from a single sentence to a routed, policy-checked ticket — in your browser, with no setup and no signup. The judgement stays yours; the busywork doesn’t.